My experience with the department has been nothing less than life-changing Somehow doctors and the department don’t communicate. The first year I must have seen 3 different general practice Doctors and 3 different specialists. The first doctor left after just a couple visits. I think I went 4 months without a check. The next doctor said he sent into the department the medical report and the department kept saying they never got it. I was put on light duty at work, still did and performed the same work as before, there was no one else. Then I got an attorney in Centralia that’s where I met Brian. At least he could tell I was really hurt. Sent me [to a new doctor] got a bunch of tests on my neck, back, shoulders, wrists, and hands. I saw [another doctor] and he told me to get ready, trim my bills and save some money. After multiple MRIs, X-rays and test, found out my necked needed surgery. So after surgery the employer, the job vocational and L &I decided I could go back to work, the doctors said no but somehow that didn’t matter. Then the Attorney decided to quit and go to Montana. Thankfully Brian went to Palace Law and kept helping me. The rest you know. So when I tried to talk to my claims manager at first she would always say that I wasn’t using the right language. When I would say [the doctor] sent in the medical report. She says no he didn’t when I asked [the doctor] if he did he said yes I did. After that when I call her I just got voicemail. Never got a call back. The next claims manager was just plain rude to me. The past 5 years dealing with L&I has taken a huge physical and mental toll on my health. Not to mention money. I really felt like the department was a bully in school and I was a kid being picked on. Like taking a kids lunch money. Thankfully Palace Law was there.
— Joe P.