After a severe automobile accident that left me with permanent physical damage I was given a referral to Carrie Umland. I was concerned that the insurance company would not look out for my long-term needs, nor would they take the time to listen to just how much this injury affects my daily life and my job. Carrie actually met me at my work, saw the physical activity that I do on a daily basis. She spent a significant amount of time asking me about my work duties, hobbies, and home life and how my ability to perform these activities has changed since the accident.
After dealing with insurance companies on my own and feeling overwhelmed at the lack of personal interest in my case it was reassuring to meet someone whom I TRULY felt had my best interest at heart.
Throughout the process, I was kept well-informed every step of the way. At times she would call to check in, check my progress and get updates on my physical status, doctor’s appointments etc. Yes, she was hired to represent me, but with each contact, I felt more like I was touching base with a well-trusted friend!
Carrie is extremely professional, very intelligent, well educated, but most of all…very real.
She genuinely cares, and she worked very hard on my behalf to see to it that my best interest was always at the forefront of our conversations.
I especially appreciated that I never felt pushed to action. She explained the laws, how they applied to my injuries and ongoing care. I never felt lost in the system, which so often happens in dealing with insurance companies.
I can’t imagine having to negotiate with the insurance companies without her knowledge and assistance!